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Swiss Diamond Premium Steel Casserole with Lid - 20cm / 4L

SKU SW85
Original price $215.00 - Original price $215.00
Original price
$215.00
$215.00 - $215.00
Current price $215.00

Beautifully crafted with 18/10 Stainless Steel, the Premium range from Swiss Diamond is durable and has excellent heat distribution due to its high quality construction. All handles are riveted for extra stability.

Features:
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Beautifully crafted with 18/10 Stainless Steel, the Premium range from Swiss Diamond is durable and has excellent heat distribution due to its high quality construction. All handles are riveted for extra stability.

Features:

  • 1 ply Stainless-Steel production with an Impact Bonded Encapsulated Base.
  • Utilizes heavy gauge body thickness of 0.8mm which provides a sturdy cookware body. Premium Steel is using 18/10 Stainless Steel for the body, 18/0 Stainless Steel base plate, combination of Alloy Aluminium and Pure Aluminium inside encapsulation base.
  • All Saucepans and casseroles have capacity markings inside, which make cooking soups and stocks much easier.
  • Designed for use on all cooktops and can easily be transferred to the oven, as well as the lids.
  • Most products include a heat tempered, sturdy glass lid. All of the handles are ergonomically designed to stay cool. The Sauté pans, Woks, and 20x12cm Saucepan have a helper handle for additional ease. All products have a 5mm Impact Bonded Encapsulated Base
  • A 3/4 Satin Exterior with a High Polish top quarter to give it a modern look and an easy clean exterior.
  • Quality construction enables compatibility with halogen, electric, gas, ceramic, and induction stove tops as well as ovens - set to temperatures of up to 260C.
  • Dishwasher Safe but hand wash recommended.

Swiss Diamond can trace its roots back to 1974, Sierre, Switzerland, as a scientific research company exploring new materials and surface  coatings. Fast forward a few years to 2001, when a revolutionary non-stick no toxic coating suitable for use on cookware was developed leading to various awards and  world-wide recognition. To this day, all non-stick products designed by  Swiss Diamond are manufactured with this cutting-edge "XD" non-stick  surface coating. They also craft top-of-the-line cooking essentials from superior quality stainless steel under the Premium Steel range. Any  piece from Swiss Diamonds new Premium Steel Collection whether it’s the  stainless-steel saucepan, casserole or fry pan is set to perform! Swiss Diamond cookware is manufactured mainly in Switzerland, using  hydroelectric green power supply.

Shipping

Free shipping for orders over $150!

Check out our current shipping charges below:

  • Auckland (Orewa to Pokeno) - $8
  • Auckland Waiheke Island (Waiheke can incur an extra charge for bulky items - our team will get in touch if needed) - $20
  • North Island Urban - $9
  • North Island Rural - $11
  • South Island Urban - $11
  • South Island Rural - $16.50

We know there's nothing more exciting than your online order arriving on your doorstep as quickly as possible which is why we try our very best to process all orders on the day they are placed!

While we try to have most products in our store and warehouse at all times if the product is not in stock we will order from our New Zealand-based suppliers. We will contact you to advise you of this and inform you of any delivery delays.

We focus on keeping our product prices as low as possible rather than building shipping costs into the price and then offering "free" shipping on everything. These fees are not about making money but simply recouping the shipping costs particularly for larger items.

Bulky Items:
Additional charges may also apply to bulky orderthat measure outside the normal courier package parameters. Our friendly customer care team will contact you right away if this is the case.

Stock Availability

Although we are a small family owned and run business with finite resources we do try and stock a broad range of products in our store and warehouse. With over 115 brands and 6,000 products sometimes we rely on our supplier partners and their warehouses to access some stock. If we don’t have a product in stock when you order it, we will do everything we can to get it as fast as possible for you.

All of our suppliers (apart from one) are New Zealand based with their own warehouses and we receive deliveries from them a few times a week so if we don’t have it, we will get it quickly. Our team will always reach out to you if it’s not in current stock to ensure you know when it will arrive (mostly within 2-3 days).

Returns and Warranty

Returning an item:

Cookware makes returns easy by letting you return your purchase to us within 100 days for a full refund or exchange. All you have to do is get it back to us. Please note that for us to accept a return, the product just needs to be unopened, unused, undamaged and in the original packaging.

Change of mind:

If you receive your order and have a change of mind, you can return your purchase to us within 100 days (from the date of purchase) for a full refund or exchange.

Please note to accept a return, the products need to be unopened, unused, undamaged and in the original packaging. If your returned product does not meet these requirements, we contact you to discuss.

Arrange your return in 3 steps:

Step 1: Contact our friendly customer care team.

Step 2: Post your product back to us or drop it off at our
store. (Postage is not covered by Cookware).

Step 3: Once we receive your returned product, we will
process your refund within 24-48 hours.

Contact details:

Email – enquiry@cookware.co.nz

Phone – 09 218 8300

Address – Unit O, 18 Link Drive, Wairau Valley 0627

Damaged Package:

If your package arrives looking a bit worse for wear, please give us a call at 09 218 7498 within 48 hours of receiving your package. Our customer care team will organise a replacement for you right away. If your item was damaged in transit, please keep all the original packaging (including the courier bag/box).

Faulty Product / Warranty:

We make it a priority to quality-check all items when we are processing orders. We are sorry to hear that any of our customers receive a product that is faulty.

If you feel that your product is not working as it should or has a manufacturing defect, please call our customer services team to report the issue. The next step will be either to drop the product into our store or post it to us at Unit O, 18 Link Drive, Wairau Valley 0627.

When we receive the faulty product, we are required to send the product and/or photos of it to our suppliers for assessment. This is a condition under the manufacturer’s warranty.

All our suppliers are New Zealand-based suppliers so it will not take too long and we will always keep you updated on the process. Once the issue has been assessed and deemed to be a manufacturing fault by our suppliers, we will then contact you immediately and replace or refund the product.

If it is deemed to be faulty due to misuse, then we will contact you to discuss a suitable solution. Please note that the freight cost will be refunded if it is deemed a manufacturer’s fault however if it isn’t then we will ask you to cover the freight cost.

Dispatch Information

Store Pick Up Only - these products are particularly fragile and despite significant effort over the years to protect them when couriering we still encountered multiple breakages and therefore have chosen to no longer courier these items.

Ships 2-4 days – we pick these products up from our local suppliers twice a week and then send to you.

Ships 5-8 days – we order these products from our suppliers in Australia twice a week and then send to you on the same day they arrive in our store.

Special Order – This product is ordered as a one off with our European suppliers. They can take a few months to arrive. When you purchase we will be in touch with you within 24 hours to discuss.

Pre-Order - This product is currently out of stock or soon to be released by our supplier. Buying today will secure your order from our first delivery. We would usually expect these products to be in our store within 10-14 days. When you purchase we will be in touch with you within 24 hours to discuss.

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