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Shipping

Shipping Costs:

Free shipping for orders over $150!

Check out our current shipping charges below:

  • Auckland (Orewa to Pokeno) - $8
  • Auckland Waiheke Island (Waiheke can incur an extra charge for bulky items - our team will get in touch if needed) - $20
  • North Island Urban - $9
  • North Island Rural - $11
  • South Island Urban - $11
  • South Island Rural - $16.50

We know there's nothing more exciting than your online order arriving on your doorstep as quickly as possible which is why we try our very best to process all orders on the day they are placed!

While we try to have most products in our store and warehouse at all times if the product is not in stock we will order from our New Zealand-based suppliers. We will contact you to advise you of this and inform you of any delivery delays.

We focus on keeping our product prices as low as possible rather than building shipping costs into the price and then offering "free" shipping on everything. These fees are not about making money but simply recouping the shipping costs particularly for larger items.

NZ Islands Courier Charges:

If you order with us and live on a NZ Island like Waiheke and Great Barrier etc our customer care team will contact you immediately to discuss freight charges/options.

We focus on keeping our product prices as low as possible rather than building shipping costs into the price and then offering "free" shipping on everything. We therefore pay the courier fees ourselves however the fees to the Island communities have become so exorbitant we can't cover all of those costs and will discuss options.

Bulky Items:

Additional charges may also apply to bulky orderthat measure outside the normal courier package parameters. Our friendly customer care team will contact you right away if this is the case.

Processing Times:

All orders are processed during business hours (9 am – 5 pm Monday to Friday.) Orders made on weekends and public holidays will be processed the next business day.

While we try to have most products in our store and warehouse at all times if the product is not in stock we will order from our New Zealand-based suppliers. We will contact you to advise you of this and inform you of any delivery delays.

Track and trace:

We work exclusively with NZ Couriers for delivery. Once your package has left our building and been scanned on board by the courier you will receive an automated email from us with your track and trace details so you can follow its progress.

Please note: queries for missing/lost items must be completed within 14 days of despatch and queries for damaged items within 7 days of delivery. If you do not lodge a query with us within these time frames, we will be unable to make a claim with NZ Couriers.

Dispatch Information

Store Pick Up Only - these products are particularly fragile and despite significant effort over the years to protect them when couriering we still encountered multiple breakages and therefore have chosen to no longer courier these items.

Ships 2-4 working days – we pick these products up from our local suppliers twice a week and then send to you.

Ships 5-8 working days – we order these products from our suppliers in Australia twice a week and then send to you on the same day they arrive in our store.

Special Order – This product is ordered as a one off with our European suppliers. They can take a few months to arrive. When you purchase we will be in touch with you within 24 hours to discuss.

Pre-Order - This product is currently out of stock or soon to be released by our supplier. Buying today will secure your order from our first delivery. We would usually expect these products to be in our store within 10-14 days. When you purchase we will be in touch with you within 24 hours to discuss.

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