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100 day returns Popular Brands Collect In-store Free shipping on orders over $150*

FAQ's

Shipping & Delivery

Where is my order dispatched from?
All orders are sent from our store located in Wairau Valley, Auckland.

Do you deliver internationally?
Unfortunately we don't offer international shipping at this time.

Do you offer free delivery?
We offer free delivery on all orders over $150.

Do you gift wrap?
Yes, we can gift wrap your purchase free of charge! Just let us know when you place your order.

Which courier company do you use?
All orders are shipped with NZ Couriers.

Payment Options

What payment options are available?
We currently offer payment by credit card (including American Express) debit card, PayPal, bank transfer, and cash (in store only)

Returns & Exchanges

Can I return my purchase if I change my mind?
We offer a 100 day return policy on all purchases. Check out our returns policy page for more info.

What do I do if my order has been damaged in transit?
Please let us know as soon as possible by contacting our Customer Care team within 48 hours of your package arriving. Check out our returns policy page for more info.

Store Details

Do you have a physical store I can visit?
Yes we do - We are part of the Home Essentials Group. Our address is 18 Link Drive, Wairau Valley.

What are your business hours?
We are open 9am - 5pm Monday - Friday and 10am - 4pm on Saturday and Sunday.

Dispatch Information

Store Pick Up Only - these products are particularly fragile and despite significant effort over the years to protect them when couriering we still encountered multiple breakages and therefore have chosen to no longer courier these items.

Ships 2-4 days – we pick these products up from our local suppliers twice a week and then send to you.

Ships 5-8 days – we order these products from our suppliers in Australia twice a week and then send to you on the same day they arrive in our store.

Special Order – This product is ordered as a one off with our European suppliers. They can take a few months to arrive. When you purchase we will be in touch with you within 24 hours to discuss.

Pre-Order - This product is currently out of stock or soon to be released by our supplier. Buying today will secure your order from our first delivery. We would usually expect these products to be in our store within 10-14 days. When you purchase we will be in touch with you within 24 hours to discuss.

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